Ticketing
Engage customers and colleagues in the conversation, manage support requests and invite whoever you want to collaborate on each ticket: colleagues, customers or external partners.
Why do I need ticketing system?
You need it if you experience one or more of the following difficulties:
X Your support requests are unstructured and come from multiple channels
X It is impossible for you to have a complete picture of open requests and the customer is often dissatisfied
X You can't keep track of what was done and you can't pinpoint who was responsible
X You cannot quickly find the information useful for solving a problem
X You get lost in the countless requests received, providing late replies to the customer
What is a ticketing system?
A ticketing system is software that helps streamline customer support by creating support "tickets".
Business Driver allows you to manage all assistance requests in an organized and efficient way to satisfy every request from customers and partners, assigning priorities and deadlines and monitoring the activities of the entire assistance team.
The info you need is immediately available
All the info in one place so you don't have to look elsewhere and quickly close each request.
We thought of the ticket as a mini-project, where to collect all the e-mails exchanged with the customer, notes , attachments (up to 2GB!), tasks and, of course, messages.
Make request management efficient
Handle each request efficiently to save time and respond to the customer faster. Assign a follow-up manager to follow-up on every request and a high priority on tickets that require immediate attention.
Convert emails into tickets
Convert each email into a new project ticket and don't let one request get lost or confused among others. You will be able to reply to emails immediately and find the discussion via email in the main ticket thread. And when the customer replies, it will automatically find the ticket to which they belong. Â
Open the door to your customers
Allow your customers to open a support ticket directly from your support portal , personalized in every respect.
They will be able to check the status of each shared request and collaborate in solving a problem, in a transparent and effective way. They will know they can count on you and your team for every need, and your relationship of trust will be consolidated.
Maximum transparency, but with reserve
Your customer is at the center of every request. But you don't want to involve him in a technical discussion with your team. For this you can have a confidential conversation with your team in the ticket, without dispersing the conversation elsewhere.
Why manage assistance with Business Driver?
Manage an organized workflow
To make the work of a team proceed smoothly, it is good that it is a solid, organized basis for offering satisfactory assistance to its customers.
Track every update
It is often difficult to know what a customer had requested or why a choice was made. With a ticket, all the work remains traced and can be consulted after some time.
Seamless integration with other tools
The native integration with e-mail, with the timesheet, with document sharing will allow you to work quickly and fluently, without wasting and wasting time and information between different apps.